Questions and Answers

These are some of the many of the questions we are asked. If you have a question please contact us and we will be happy to assist.

Does a transfer of payroll providers need to take place at the start of a tax year?

No, the payroll can be transferred any time in the year. We will transfer all cumulative, year-to-date payroll figures from your current payroll provider.

What's involved in transferring payroll providers and will it create complications?

Transferring a payroll is a simple process. We will ask you key questions so that we can learn about the complexities of your payroll. We will then need personal data for all employees (Name, address, date of birth etc) and copies of their P11 data. We can provide an excel template to be populated if required. Alternatively we will accept the information in whichever format is convenient for you.

If you prefer, we are happy to liaise directly with your current payroll provider in order to obtain the necessary information, removing the need for you to dedicate extra time to the transfer process.

How long does it take to transfer payroll providers?

This really depends on the complexity of your payroll. If your employees are mainly salary based with the occasional adjustment such as overtime or pay increases then this can usually be transferred in one week or month (depending on your company's pay period).

Are there any set-up fees?

In the vast majority of cases there are no set-up fees. For some larger or more complex payrolls it may be necessary to charge a one-off set-up fee but this will be detailed in a proposal document before we proceed into a contract so that you can be absolutely sure of the costs up-front.

In what format are payslips provided?

Payslips are available in the following format:

  • Laser payslips posted to the employer for distribution or directly to the employee.
  • Electronic PDF, password encrypted and emailed directly to employees
  • A combination of the above

If payslips are posted directly to employee home addresses, postage costs will be added to your invoice on a monthly basis. This is charged at Royal Mail's postage rates.

How quickly can I expect our payroll processed?

In the majority of cases we are able to provide a same day turnaround upon receipt of your payroll adjustments. However, if paying your employees by BACS you will need to allow for the 3 day BACS processing cycle. What format are payroll reports provided and what information will be provided on the reports?

Payroll reports can be produced in whatever format is required. This includes:

We offer a report design service at no extra charge so we can include whatever payroll information you choose. If you're not sure what information you need, then we can provide you with some standard reports and from there you can decide if you'd like more or less information or a different layout.

If you need reports on an ad-hoc basis at different periods throughout the year then we will produce these for you at no extra charge.

Are our employees able to contact Payrolls UK directly?

Absolutely. Any of your employees may contact us for advice and assistance either by email or telephone.

Are you able to credit our employee's bank accounts directly?

Yes, as a BACS Approved Bureau we have the facility to directly credit your employee's bank accounts.

We don't currently use BACS. How can we get a Service User Number?

You should contact your business manager at your bank. If you intend to use a BACS Approved Bureau you should request an application as an 'Indirect BACS Submitter'. We can help you through the process.

How does the BACS process work when using a BACS Approved Bureau?

Your company would be registered by your bank as an Indirect BACS Submitter. Your BACS Service User Number would be linked with our Bureau Service User Number. We would then be able to submit a BACS file each pay period, which will debit your company bank account with the net pay total (individual amounts will not show on your bank statements but we will provide you with these) and credit your employee's accounts.

As a BACS Approved Bureau we have been rigorously inspected by BACS and they have approved our stringent routines for ensuring BACS payments are sent correctly.

What if I want to send the BACS payments using our software or online banking facility?

If you prefer to make BACS payments using your in-house BACS solution, then we can provide you with either a BACS report or BACS file ready for importing into your BACS Software. BACS files can be formatted specifically for importing into your online banking facilities

Does Payrolls UK file all our in-year forms and year end returns with HMRC electronically?

Yes, we are registered with HMRC as an agent and this enables us to file all in-year forms and year-end returns on your behalf.

Will we need to forward all HMRC tax code notifications to Payrolls UK?

No, as we will be registered as your agent with HMRC they will send all tax code notifications directly to us electronically.

Will we be tied in to a lengthy contract?

We do not engage our clients in lengthy contracts as we are confident that you will be pleased with the service you receive from Payrolls UK. Our contract can be cancelled at any time with 1 months’ notice and we will even assist with the payroll transfer to your new payroll provider.

Call us today on

01452 840040

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Our Payroll Service

Bespoke payroll reports, detailed payslips, BACS payments, electronic filing to HMRC, fixed monthly costs with no hidden charges.

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